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e sim change over to new phone

  • May 28, 2026
  • 1 reply
  • 5 views
G
Community Member
  • GG26
  • Community Member

Hello 

 

Yesterday I tried using the links on the website to the QR code to set up my old e SIM on my new phone. It did not work.

Please could you send me a qr code to my email for me? Or whatever it takes to set up my e SIM on my new phone? I am messaging now from my new phone.

Thank you so much

Grace 

    1 reply

    Owethu M
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Owethu M
    • iD Mobile Employee
    • May 28, 2026

    Hi ​@GG26, 

     

    We’re sorry to hear that the eSIM setup did not work on your new phone.

     

    Please contact our Live Chat Team or send us a direct message through our social media platforms so that an agent can verify the account and assist with issuing a new eSIM QR code for you.

    Owethu

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