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Community Member
ACT2026
Community Member
May 6, 2026
Question

E Sim muddle with a new plan

  • May 6, 2026
  • 2 replies
  • 33 views

Hello I already had an e sim, I bought a 2nd plan as I had a Blue Light discount. It was a better deal that took into account by Blue Light status.  I now want to change the new plan to my orginal number. I requested a PAC etc but I don’t recall it asking for it nor a change date. I have checked my online account but my new number is not showing, only my old. Seem in a real muddle. 

    2 replies

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    May 7, 2026

    Hi ​@ACT2026, 

     

    Thank you for getting in touch, and I’m sorry to hear this feels a bit confusing I appreciate how important it is to keep your original number and plan organised correctly.

     

    With iD Mobile, it’s important to clarify that our systems do not support an internal transfer or swap of numbers between two active plans on the same account. This means we’re unable to directly move your original number onto a second newly created plan.

     

    📌 What this means for your situation

    • Your new SIM plan and number is separate from your original line
    • A PAC request cannot be used internally within iD Mobile to switch numbers between two active accounts
    • This is why your new number is not appearing alongside your original one in your account view

     

    💬 Next step (recommended)

    Because this involves account structure and plan changes, the best option is to contact:

    • Live Chat, or
    • Our social media support team

    Owethu

    MZone
    Platinum 
Contributor
    MZone
    Platinum 
Contributor
    May 7, 2026

    ​@ACT2026 You would have to port the number you want to keep to another network PAYG SIM card and then port that number again to the new iD SIM you have purchased. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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