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Community Member
nadia98
Community Member
Nov 7, 2026 1:42 PM UTC
Question

e sim to physical sim

Can i request to move my esim to physical sim please.

    1 reply

    Kwanele Z
    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    Nov 8, 2026 2:45 PM UTC

    Hi ​@nadia98,

     

    Thank you for your message. I am so sorry for the inconvenience caused. I understand that you would like to switch from an eSIM to a physical SIM.

     

    To arrange this, please contact our customer service team via https://www.idmobile.co.uk/live-chat or email us at socialqueries@idmobile.co.uk with a description of your issue. Our team will be able to assist you with changing from an eSIM to a physical SIM and advise you on the next steps.

     

    Once again, I apologise for the inconvenience caused and appreciate your patience and understanding.

     

    Thanks,

     

    Kwanele Z

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