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Community Member
davidsen
Community Member
April 28, 2026
Question

Email Sending Issue After Long Term

  • April 28, 2026
  • 1 reply
  • 13 views

I have been using SMTPmart for the last 2 years without any problems, but recently my emails are not being sent. Earlier everything was working fine, but now the delivery seems to be failing or getting stuck. Could you please help me identify the issue and resolve this problem so my email service can work normally again?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    April 28, 2026

    Hi ​@davidsen,

     

    Sorry to hear you’re having trouble with your emails, I can understand how disruptive that must be for your work.

     

    From what you’ve described, this looks like it’s related to your email service provider (SMTPmart) rather than the iD Mobile network. If there was an issue with the mobile network, it would affect all services (calls, texts, and data) rather than just email sending.

     

    Because of that, the best next step would be to contact SMTPmart’s support team directly so they can check things like server status, authentication settings, or any recent changes on their side.

     

    In the meantime, you could also try:

    • Checking your SMTP settings (username, password, port, and encryption)
    • Making sure your account hasn’t been locked or rate-limited
    • Testing the connection on a different network or WiFi to rule out local issues

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

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