Hi there ​@Andycox6321, I obviously can’t advise on other customers, as I can’t say what’s been reported to us or not from other customers, although you’d expect that to be the case, yes. However, as your phone works fine everywhere else, then that does indicate more of a coverage issue in the area, opposed to a device or SIM issue. Of course, we can drop you a PM and investigate further if you’d like, and raise to our technical team?

Thanks,

Tyler

Hi Tyler,

Yes, please raise with your technical team to investigate.

Many thanks,

Andrew Cox

Hey there ​@Andycox6321, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

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Thanks,

Tyler

The same thing is happening on my phone it started in July the problem being it does not reconnect to the network like before I have to turn on airplane mode then turn it off in order to reconnect, the problem being I miss loads of calls it I don't keep checking the signal. I have read that the SIM setting should be set in 4g lite but all that shows on my settings is 2g/3g/4g auto, the phone is not 5g .

My phone is TCL 40se.

In anticipation

Mick

Hey there ​@ss1, unfortunately, we don’t officially support the usage of this device on our network, so you may have issues using calls and texts with our SIM card. Please see approved devices below:

Thanks,

Tyler

Well thanks for your prompt reply. So you have just decided to turn volte off for Tcl 40se phones, but my phone as been working well for the last year!?

It seem a nice touch on your part😭 looks like you will be losing me along with a lot of other customers.

THANKS 

Hi ​@ss1 

We didn’t actively decide to switch off VoLTE for these devices, but we don’t officially support it, it might work but similarly it might not work, I’m sorry to hear your device no longer works.

Tom

What do you mean? You didn't actively decided to switch off VoLTE for these devices?

Thanks