emojis and emails

Forum|Forum|4 months ago
April 9, 2026
3 replies
84 views

Hi there I'm new to idmobile i know you get charged for emojis in ordinary text messages.

Is it right that the emojis are FREE if you use RCD CHAT text messages please that's what I was told on the phone to help

Also can you add emojis to emails are they free or not please thanks

Teresa

Best answer by Lamiya C

Hi @Hedges ,

I’m really sorry for any confusion. I can understand why this would be a bit unclear when you’ve just joined.

To clarify:

• Standard text messages (SMS/MMS): Emojis are treated as special characters, and in some cases they can change a text into an MMS, which may be charged depending on your plan.
• RCS (Rich Communication Services / “chat messages”): Yes — emojis are free to use here, as these messages are sent over data rather than being classed as MMS. So what you were told is correct.
• Emails: Emojis are completely free in emails as they are just part of the email content and not chargeable messages.

If you want to avoid any charges:
• Use RCS/Chat features in your Messages app (if your phone supports it and it’s enabled)
• Or use apps like WhatsApp/iMessage where messages are sent over data/Wi-Fi

Quick troubleshooting tip (if RCS isn’t working):
• Make sure mobile data or Wi-Fi is switched on
• Check that “Chat features” or “RCS messages” are enabled in your messaging settings
• Restart your phone if it doesn’t activate straight away

Lamiya

Lamiya CAnswer

iD Mobile Employee

Hi @Hedges ,

I’m really sorry for any confusion. I can understand why this would be a bit unclear when you’ve just joined.

To clarify:

• Standard text messages (SMS/MMS): Emojis are treated as special characters, and in some cases they can change a text into an MMS, which may be charged depending on your plan.
• RCS (Rich Communication Services / “chat messages”): Yes — emojis are free to use here, as these messages are sent over data rather than being classed as MMS. So what you were told is correct.
• Emails: Emojis are completely free in emails as they are just part of the email content and not chargeable messages.

If you want to avoid any charges:
• Use RCS/Chat features in your Messages app (if your phone supports it and it’s enabled)
• Or use apps like WhatsApp/iMessage where messages are sent over data/Wi-Fi

Quick troubleshooting tip (if RCS isn’t working):
• Make sure mobile data or Wi-Fi is switched on
• Check that “Chat features” or “RCS messages” are enabled in your messaging settings
• Restart your phone if it doesn’t activate straight away

Lamiya

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H

HedgesAuthor

Helpful Contributor

Hi Lamiya fabulously explained I was so worried I'm totting up a big bill. I do use RCS only a couple of contacts are SMS so DONT use emojis then.

Don't suppose you have any good ideas or explaintions how I can make BOTH my phone numbers work on app or online.

Agents tried deleting app adding phone deleting it I've given up!

I have MAIN number which I did PAC from Vodafone and my spare car phone...both are separate plans monthly SIM.

I can see main number and look at bills etc if I try to add other one the green dot disappeared off my main phone and can only see spare ones bill details etc.

I'm disappointed I can't see and follow both phone numbers

I'm so sorry if I've confused you

Teresa

H

HedgesAuthor

Helpful Contributor

Hi hope you got my reply bom not sure if I do it right

Teresa