IMG for upgrade this month, which I assume means I’m approaching the end of my 24 month contract. Where can I find the actual end date of my contract so I can work out when to leave and pay the minimal end of contract charges?
Solved
End of Contract and leaving ID
Best answer by Owethu M
Hi
Thank you for getting in touch.
If you’re seeing that you’re eligible for an upgrade, this usually means you’re approaching the end of your minimum term. However, to confirm your exact contract end date, you can check this directly in your iD Mobile account.
📱 How to check your contract end date
In the app:
- Open the iD Mobile app
- Go to My Account / Plan
- Select your active plan
- Look for “Minimum term end date” or “Contract end date”
📄 Alternative options
- Check your monthly bill, where the contract end date is often listed
- Log in online and view your plan details
📌 Important to know
- Your contract end date is when you can leave without early termination fees
- If you leave before this date, a final charge may apply based on the remaining term
- Once you pass this date, your plan usually continues on a rolling monthly basis
Owethu
+8Hi
Thank you for getting in touch.
If you’re seeing that you’re eligible for an upgrade, this usually means you’re approaching the end of your minimum term. However, to confirm your exact contract end date, you can check this directly in your iD Mobile account.
📱 How to check your contract end date
In the app:
- Open the iD Mobile app
- Go to My Account / Plan
- Select your active plan
- Look for “Minimum term end date” or “Contract end date”
📄 Alternative options
- Check your monthly bill, where the contract end date is often listed
- Log in online and view your plan details
📌 Important to know
- Your contract end date is when you can leave without early termination fees
- If you leave before this date, a final charge may apply based on the remaining term
- Once you pass this date, your plan usually continues on a rolling monthly basis
Owethu
Hi
Any particular reason that you’re looking to leave us? Would be good to hear your feedback.
Thanks,
Kieran
+5Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks,
Hosai
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