Peter Sutton-Ball

New Contributor

Solved

End of Contract and leaving ID

Forum|Forum|3 months ago
May 6, 2026
4 replies
226 views

IMG for upgrade this month, which I assume means I’m approaching the end of my 24 month contract. Where can I find the actual end date of my contract so I can work out when to leave and pay the minimal end of contract charges?

Best answer by Owethu M

Hi @Peter Sutton-Ball,

Thank you for getting in touch.

If you’re seeing that you’re eligible for an upgrade, this usually means you’re approaching the end of your minimum term. However, to confirm your exact contract end date, you can check this directly in your iD Mobile account.

📱 How to check your contract end date

In the app:

Open the iD Mobile app
Go to My Account / Plan
Select your active plan
Look for “Minimum term end date” or “Contract end date”

📄 Alternative options

Check your monthly bill, where the contract end date is often listed
Log in online and view your plan details

📌 Important to know

Your contract end date is when you can leave without early termination fees
If you leave before this date, a final charge may apply based on the remaining term
Once you pass this date, your plan usually continues on a rolling monthly basis

Owethu

iD Mobile Employee

Hi @Peter Sutton-Ball,

Thank you for getting in touch.

If you’re seeing that you’re eligible for an upgrade, this usually means you’re approaching the end of your minimum term. However, to confirm your exact contract end date, you can check this directly in your iD Mobile account.

📱 How to check your contract end date

In the app:

Open the iD Mobile app
Go to My Account / Plan
Select your active plan
Look for “Minimum term end date” or “Contract end date”

📄 Alternative options

Check your monthly bill, where the contract end date is often listed
Log in online and view your plan details

📌 Important to know

Your contract end date is when you can leave without early termination fees
If you leave before this date, a final charge may apply based on the remaining term
Once you pass this date, your plan usually continues on a rolling monthly basis

Owethu

iD Mobile Employee

Hi @Peter Sutton-Ball ,

Any particular reason that you’re looking to leave us? Would be good to hear your feedback.

Thanks,

Kieran

Head of Customer - iD Mobile

New Contributor

My contract ended last month so like to cancel my direct debit as no longer have phone

iD Mobile Employee

Hi @Carper7968,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

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