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Question

Envelope for old mobile trade in

  • August 13, 2026
  • 1 reply
  • 13 views

I recently got this new phone and requested to trade in my old one. I still have not received the envelope/details to return it

1 reply

Tashnieka D
iD Mobile Employee
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  • iD Mobile Employee
  • August 14, 2026

Hi ​@71Siers,

 

Thank you for getting in touch, and I am sorry you have not yet received the envelope or return details for your trade-in.

We would be happy to look into this for you and check the status of your trade-in.

You can contact our Live Chat team here:

https://www.idmobile.co.uk/live-chat

 

Alternatively, you can send us a private message via Facebook or Instagram, and our team will be happy to assist you.

I am sorry for the inconvenience, and we will do our best to get this sorted for you.

 

Regards,

Tashnieka
The iD Mobile Team