Skip to main content
New Contributor
October 16, 2025
Question

erratic internet connection how to pinoint cause

  • October 16, 2025
  • 1 reply
  • 12 views

My 4g router internet connection is often very erratic. Today for example it went down 30 times for durations from 5 seconds to 30 minutes. How to pinpoint the cause? Nb my mobiles also has an idmobile sim - when I tried swapping sims it seemed to make no difference. 

    1 reply

    iD Mobile Employee
    October 16, 2025

    Hi ​@Daveqidmobile 

     

    Thanks for getting in touch. 

     

    Unfortunately we cannot support our SIMS being used in routers. 

    If the SIM also does not work for data in a mobile device, it would be worth requesting a replacement. 

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.