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Error message

  • August 23, 2025
  • 2 replies
  • 5 views

I'm trying to set my screen timeout time to never, but the option is not available. 

It says 'others options are disabled by your admin' and when I click to find out more, it says 'blocked by work policy, for info contact your it admin'.

This is a personal device and so there isn't a company admin. 

Please can you help?

Thanks.

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • August 23, 2025

Ask whoever set up your device. It sounds like it’s locked down with some sort of profile.


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • August 26, 2025

Hi ​@danmmurphy,

Welcome to the Community!

I would advise that you follow the information that ​@WelshPaul provided.

If you require further assistance you can get back to us here.

 

Kash