Error message when filling details for switching

Forum|Forum|9 months ago
November 3, 2025
4 replies
207 views

I have tried numerous times trying to switch my number from O2 using a PAC code on the website. I have put all the details in correctly numerous of times but it keeps saying something is wrong. Please advise.

Best answer by Lamiya C

Hi @Chris36 ,

Thanks for getting in touch, and I’m really sorry you’ve had trouble switching your number using your PAC code.
Let’s try a few quick checks to help:

-Make sure your iD Mobile SIM is active and inserted into your phone.
-Double-check that the PAC code hasn’t expired (they’re valid for 30 days).
-Ensure you’re entering the correct phone number you want to keep and the PAC code exactly as provided.
-Try using a different browser or device in case it’s a technical issue.

If you’ve already done all this and it’s still not working, please contact us via Facebook, Instagram, Live Chat, our Community, or email socialqueries@idmobile.co.uk so we can look into it further and get it sorted for you.

Lamiya
iD Mobile Social Media Team

Lamiya CAnswer

iD Mobile Employee

Hi @Chris36 ,

Thanks for getting in touch, and I’m really sorry you’ve had trouble switching your number using your PAC code.
Let’s try a few quick checks to help:

-Make sure your iD Mobile SIM is active and inserted into your phone.
-Double-check that the PAC code hasn’t expired (they’re valid for 30 days).
-Ensure you’re entering the correct phone number you want to keep and the PAC code exactly as provided.
-Try using a different browser or device in case it’s a technical issue.

If you’ve already done all this and it’s still not working, please contact us via Facebook, Instagram, Live Chat, our Community, or email socialqueries@idmobile.co.uk so we can look into it further and get it sorted for you.

Lamiya
iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

Chris36Author

New Contributor

Thanks,

The instructions you gave were much clearer than what is online, all sorted now thank you.

M

Michael Z

iD Mobile Employee

Hi Chris,

Thank you for your kind words.

If you need any assistance, please don’t hesitate to reach out to us — we’re always happy to help.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

Jimbles

New Contributor

I am having the same issue as Chrs above. I have done as mentioned above exactly and have even tried on 3 different browsers but still error message. Any help appreciated