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Question

error on roaming charges

  • June 4, 2026
  • 1 reply
  • 8 views
A
Community Member

Hi - Is there any way I can talk to an advisor or customer service representative at ID? I didn’t realise it was so restrictive. I have been charged roaming charges however I was in a country where roaming is free. I was also on the hotel WIFI at all times with airplane mode on, so it’s unclear how I’ve racked up charges of £49. The only message I received was the when we landed saying welcome to Albania yet we are in Corfu. Thank you 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 5, 2026

    Hi ​@AJeff2205,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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