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New Contributor
August 19, 2025
Question

Error trying to redeem Apple music offer

  • August 19, 2025
  • 1 reply
  • 20 views

I can't redeem an offer sent to me via email. The offer was is for Apple Music up to 3 months and when clicking the Redeem button it errors out saying “UID Missing or Incorrect”. Chatbot was completely useless and couldn’t get onto live chat with a real person. Anyone managed to resolve the same issue? 

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    1 reply

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 21, 2025

    Hey there ​@Allagooly, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.