Question

eSim no longer working.

Forum|Forum|4 hours ago
February 3, 2026
2 replies
5 views

Flying2gether
Community Member

The eSIM I received a few weeks ago has stopped working in my iPhone SE. I can’t make or receive calls on it. I pay monthly for this service and it just doesn’t work. Is there a customer service person I can ring to help?

+26

WelshPaul
Platinum  Contributor
Forum|Forum|4 hours ago
February 3, 2026

Live chat:

https://idmobile.co.uk/live-chat

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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+3

Hosai W
iD Mobile Employee
Forum|Forum|39 minutes ago
February 3, 2026

Hi @Flying2gether

Please accept my apologies for any inconvenience caused to you in relation to the eSIM issues you are facing.
Our customer service does not have a number to call you can however use the live chat.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.