Can I change my new phone I received today for a different one as it’s not what I expected
exchange
+6Hi
Thanks for getting in touch, and I’m sorry to hear the phone isn’t what you expected.
I can confirm that we’re only able to process an exchange if you are changing the colour of the same handset model.
If you would like a different model, you would need to return the handset first and then place a new order for the device you would prefer.
To arrange the return, please contact us via:
- Live Chat: https://www.idmobile.co.uk/live-chat
- Facebook: https://www.facebook.com/idmobile
- Instagram: https://www.instagram.com/idmobileuk/
Our team there will be able to guide you through the return process and next steps.
Owethu
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