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Community Member
April 13, 2026

exchange

  • April 13, 2026
  • 1 reply
  • 19 views

Can I change my new phone I received today for a different one as it’s not what I expected 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 14, 2026

    Hi ​@Cookie88
     

    Thanks for getting in touch, and I’m sorry to hear the phone isn’t what you expected.

     

    I can confirm that we’re only able to process an exchange if you are changing the colour of the same handset model.

     

    If you would like a different model, you would need to return the handset first and then place a new order for the device you would prefer.

     

    To arrange the return, please contact us via:

    Our team there will be able to guide you through the return process and next steps.

    Owethu