extra charge after leaving

Forum|Forum|1 year ago
July 16, 2025
14 replies
381 views

I eventually gave up trying to resolve an issue and left the network. I've just checked my bank and IDmobile have taken another monthly charge when I still had 14 days left on my old one.

Best answer by Tyler C

Hey there @Brian Scott, you’re very welcome, and we wish you all the best, and sorry it didn’t work out with us.

Thanks,

Tyler

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xYTTYx

Active Contributor

I eventually gave up trying to resolve an issue and left the network. I've just checked my bank and IDmobile have taken another monthly charge when I still had 14 days left on my old one.

this id [REDACTED] are bunch of [REDACTED]...

X

xYTTYx

Active Contributor

i have £15 pound set direct debit and i selected leave and they magicaly made up [REDACTED] that I am owing them £ £24 ? are they [REDACTED]

X

xYTTYx

Active Contributor

There's no confusion other than the information I was given by customer services.

As I said, I specifically asked about future charges and was told that as soon as the pac code was used my account would be deactivated.

My next payment is not due to for some time and has been taken in advance of its due date.

Not sure iD are correct on this, @Brian Scott.

I don’t work for iD Mobile, but iD customer service could not know if there’d be any further charges, because you might use your iD SIM, to do something not included in your plan allowances, before leaving the network - how would they know?

Your iD account would not be closed immediately after giving the iD PAC to a new provider - UK mobile number transfers do not happen immediately.

Your final iD bill is usually produced the day after your scheduled number transfer date.

Probably best to Live Chat with iD customer service to dispute the charges.

🍀

thats [REDACTED] .. u set cap to zero simply !