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Question

extra charges on my bill that shouldnt be there

  • June 14, 2026
  • 2 replies
  • 18 views

Why is my bill more than what it should be

2 replies

JoeKing
Silver Contributor
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  • Silver Contributor
  • June 15, 2026

Why is my bill more than what it should be

What was the charge related to? 

Maybe the charge was not within your bundle package, was it a call, text or data charge?

Did you have enough allowance on your plan at the time

 

 

Joe


Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • June 16, 2026

Hi ​@Ellielock.x,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai