extra charges on my bill that shouldnt be there

What was the charge related to? 

Maybe the charge was not within your bundle package, was it a call, text or data charge?

Did you have enough allowance on your plan at the time

Joe

Hi ​@Ellielock.x,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai