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Face ID Bug in iD Mobile iOS App

  • August 28, 2025
  • 2 replies
  • 38 views
I
Community Member
  • Apple iPhone, iPhone 14, iOS version 17.6.1
  • Using a physical SIM card
  • ID mobile app already updated to latest version

The app previously worked for me, but after setting up Face ID to login, it stopped working. The Face ID successfully recognises my face, but upon returning to the app to validate my login, I am met with this error code, which does not have a clear number to refer to it with. (see image below).

https://imgur.com/a/bslUpEL

Best answer by WelshPaul

There’s no Face ID bug. If there was, we’d all be experiencing issues. It’s working perfectly on three different iPhones here.

    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • August 28, 2025

    There’s no Face ID bug. If there was, we’d all be experiencing issues. It’s working perfectly on three different iPhones here.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 1, 2025

    Hey there ​@idmobileuser233, sorry to hear this. We’re not aware of any widespread face ID issues on-going currently.

     

    I’d recommend contacting Apple if the issue persists.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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