Question

Failed delivery of new handset. Now unable to speak to anyone from ID mobile in person to discuss how to collect my new handset

Forum|Forum|9 hours ago
May 10, 2026
1 reply
3 views

TomW45
Community Member

So I upgraded my phone and contract with ID mobile the driver attempted to deliver my phone the next day but was unable to deliver as my wife didn't know the PIN number. The phone has now been returned to currys. Curry say they can't help me and it seems to be impossible to speak to anyone in person from ID mobile. I just want to work our how/where to collect my new phone or how to have it redelivered. Please someone advise on how I do this.

BTW I think I will explode if I get referred to another ID mobile chatbot

+10

Lamiya C
iD Mobile Employee
Forum|Forum|7 hours ago
May 10, 2026

Hi @TomW45 ,

I’m really sorry for the frustration this has caused. I completely understand how annoying this must be, especially after the delivery attempt and being passed between different teams.

Please send us a direct message with your:
• Full name
• Mobile number/account number
• Delivery postcode

So we can get this properly looked into for you and check the options for redelivery or collection of your upgraded phone.

We’ll do our best to help get this resolved as quickly as possible

Lamiya

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