Skip to main content
March 30, 2026
Question

false advertising on your apo

  • March 30, 2026
  • 1 reply
  • 26 views

When I looked onto my app it said I could have an upgrade. i placed the order and then received an email to call about the order. the person just told me that it was an error on your website and I couldn't upgrade. very disappointed with your false advertising.

    1 reply

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    April 10, 2026

    Hi ​@Willwyllie

     

    Thank you for reaching out. We’re sorry to hear about the experience you’ve had when upgrading. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks, 

     

    Anneline

    The iD Mobile Team