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New Contributor
February 20, 2025

final bill dispute

  • February 20, 2025
  • 6 replies
  • 119 views

I’ve been given a final bill of £89. 
I was with you for about a month, during which no-one could call me because of a problem with your sim. 
I need to speak to someone about this. I will pay for my usage for jan and feb (I’m not going to be silly about this as I appreciate I need to pay something) but your product didn’t work. A phone is useless if no one can call you on it and there is no way that £89 is fair what what you provided. 

    6 replies

    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    February 20, 2025

    Alas ​@Redcroft, you can only chat online with iD customer service, unless you’ve lodged a complaint, in which case someone my call you to discuss your complaint. 

    These community article may help. 

    Forum member (non-iD).
    iD Mobile Employee
    February 24, 2025

    Hello ​@Redcroft 

     

    Thank you for getting in touch. 

    We are very sorry to hear of the issues you had experienced with the service. 

    To confirm, had an investigation with our technical team been completed regarding the problems you had? 

     

    Thanks, 

     

    Nat

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    New Contributor
    September 11, 2025

    I need to discuss the bill

    i have received after moving to another provider. I was out of contract with ID when I asked for my PAC. I had spoken to customer support who confirmed that I would only be charged for the number of days before the PAC was actioned if I moved before the end of the week. The bill emailed to me today shows the full line rental!

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 11, 2025

    Hi there ​@Joc8315, please get back in touch wit hthe live-chat who can investigate that further. :

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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    New Contributor
    September 11, 2025

    Hi, back online as requested

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 12, 2025

    Hi ​@Joc8315  had you managed to speak with someone, or would you still like some support with this?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.