Skip to main content

final bill dispute

  • February 20, 2025
  • 2 replies
  • 48 views

I’ve been given a final bill of £89. 
I was with you for about a month, during which no-one could call me because of a problem with your sim. 
I need to speak to someone about this. I will pay for my usage for jan and feb (I’m not going to be silly about this as I appreciate I need to pay something) but your product didn’t work. A phone is useless if no one can call you on it and there is no way that £89 is fair what what you provided. 

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12408 replies
  • February 20, 2025

Alas ​@Redcroft, you can only chat online with iD customer service, unless you’ve lodged a complaint, in which case someone my call you to discuss your complaint. 

iD Mobile

These community article may help. 


Forum|alt.badge.img+21
  • iD Mobile Employee
  • 2255 replies
  • February 24, 2025

Hello ​@Redcroft 

 

Thank you for getting in touch. 

We are very sorry to hear of the issues you had experienced with the service. 

To confirm, had an investigation with our technical team been completed regarding the problems you had? 

 

Thanks, 

 

Nat