final bill dispute

Forum|Forum|11 months ago
February 20, 2025
6 replies
86 views

Redcroft
New Contributor

I’ve been given a final bill of £89.
I was with you for about a month, during which no-one could call me because of a problem with your sim.
I need to speak to someone about this. I will pay for my usage for jan and feb (I’m not going to be silly about this as I appreciate I need to pay something) but your product didn’t work. A phone is useless if no one can call you on it and there is no way that £89 is fair what what you provided.

+26

andewhite
Platinum  Contributor
Forum|Forum|11 months ago
February 20, 2025

Alas @Redcroft, you can only chat online with iD customer service, unless you’ve lodged a complaint, in which case someone my call you to discuss your complaint.

These community article may help.

Forum member (non-iD).

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N

+22

Natalie W
iD Mobile Employee
Forum|Forum|11 months ago
February 24, 2025

Hello @Redcroft

Thank you for getting in touch.

We are very sorry to hear of the issues you had experienced with the service.

To confirm, had an investigation with our technical team been completed regarding the problems you had?

Thanks,

Nat

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Joc8315
New Contributor
Forum|Forum|4 months ago
September 11, 2025

I need to discuss the bill

i have received after moving to another provider. I was out of contract with ID when I asked for my PAC. I had spoken to customer support who confirmed that I would only be charged for the number of days before the PAC was actioned if I moved before the end of the week. The bill emailed to me today shows the full line rental!