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Question

finally but it shouldn't be this way

  • March 12, 2026
  • 1 reply
  • 6 views
T
Active Contributor

Finally they have admitted that they made a mistake with my phone trade in and accepted the trade-in and gave me the money I was owed. unfortunately it had to take 6 months of constant persistence of me persisting that they had clearly made the mistake about my phone and it's authentication. If I hadn't done this I would have never got the money that I was due.

It should never be this way.

1 reply

M
iD Mobile Employee
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  • Michael Z
  • iD Mobile Employee
  • March 12, 2026

Hi ​@thompson_2009 

 

I am glad to hear that the trade-in issue has now been resolved for you. I do apologise that it took so long to reach this point.

We will definitely take your feedback on board so we can review and improve the trade-in process for everyone in the future.

 

Thanks

Michael Z

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