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Community Member
May 19, 2026
Question

free laptop with the order i picked up

  • May 19, 2026
  • 1 reply
  • 90 views

how can i claim for my free laptop. its was offered with the phone i bought

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 20, 2026

    Hi ​@rabkebab,

     

    Thanks for getting in touch.

     

    If the free laptop formed part of a promotional offer with your handset purchase, you would usually need to submit a claim through our promotions page rather than receiving it automatically.

     

    Please use the following link to submit your claim and follow the instructions provided: https://www.idmobile.co.uk/claim-your-offer

     

    You’ll usually need:

    • Your order details
    • Your handset IMEI number
    • To submit the claim within the promotional claim period

     

    If you experience any issues with the claim itself after following the steps, the promotions team listed on the page will be best placed to assist further.

     

    We hope this helps. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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