get mse offer

Hi ​@Spill5169

Thanks for getting in touch, and great question. Yes, you can usually switch to a new deal and keep your number. 

If the deal you saw is with iD Mobile, you can upgrade or change your plan and keep your existing number
If the deal is with another network, you’ll need to request a PAC code to move your number over to them

What to do next:
Check your contract end date in the iD Mobile app
If you’re still in contract, you may need to wait until it ends or check for early upgrade options
If you want to leave, request a PAC code via the app or by texting 65075

Once you have your PAC code, your new provider will transfer your number automatically, usually within 1 working day.

Lamiya

Wrong answer.  Customer services said I would not be able to keep my number

Hi ​@Spill5169, 

Thank you for reaching out.

We apologise for any confusion regarding switching to a new deal and keeping your existing number.

If you take out a new contract with 3rd party, this will create a new mobile number. Unfortunately, we are unable to transfer your existing iD Mobile number internally between separate iD Mobile contracts or accounts.

If you would like to stay with iD Mobile and keep your current number, we would recommend contacting our Sales Team so they can review your account and discuss the available upgrade options with you.

You can contact our Sales Team via Live Chat or by calling 0800 049 0250.

Owethu