To start off, I refuse to, and shouldn't have to keep repeating myself over and over. I used live chat to try get a problem solved. I was told I would be transferred to live customer support. Instead I got sent to the chat survey page. So I tried contacting live chat again. After explaining my problem AGAIN. The same thing happened. Instead of live customer support I got the survey page.
Question
getting cut off from live chat.
+16Hi
Did the ‘transfer to CS’ try to happen after using the chatbot to answer your question?
If you connect to the Live Chat again type ‘Talk to a person’ in the dialogue box and this will bypass the chatbot.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
You can also contact iD Mobile via:-
Send a private message via their Socials (Facebook, X or Instagram)
iD Mobile social media accounts:-
- Instagram: @idmobileuk
- Facebook: idmobileuk
- X (formerly Twitter): @iD_Mobile_UK
or you can email socialqueries@idmobile.co.uk.
Good luck x x
Hi
I’m really sorry for the frustration you’ve been experiencing with Live Chat, I completely understand how annoying it is to have to repeat yourself and not get through to the support you need.
It sounds like there’s been a technical issue with the Live Chat system. To get this resolved as quickly as possible, I’d recommend to DM us on here with a full description of your issue. This way, the team can escalate it and ensure you get the support you need without having to repeat yourself again.
Lamiya
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