Hi ​@Brian Wheatley ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team

Can you help with harassment calls? I have blocked the number but they continue to attempt to call me.

Hi ​@Anyapead,

I’m really sorry to hear that you’re experiencing this, I understand how frustrating and worrying it can be.

Unfortunately, this isn’t something we’re able to stop directly from our side. What we can recommend is changing your mobile number, which can help prevent further contact. Please note that there is a £25.00 charge for a number change.

To arrange this, you’ll need to contact our Customer Service team via Live Chat, and they’ll be able to assist you further: https://www.idmobile.co.uk/live-chat.

They’ll guide you through the process and make sure everything is handled as quickly as possible.

Regards,

Gemma M

The iD Mobile Social Media Team