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Brian Wheatley
New Contributor
New Contributor
January 26, 2026

harassment calls

  • January 26, 2026
  • 3 replies
  • 47 views

Hi there I would like to change my number please if possible I'm getting harassed and it is affecting my mental health massively can someone please help me?? 

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    January 29, 2026

    Hi ​@Brian Wheatley ,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    March 9, 2026

    Can you help with harassment calls? I have blocked the number but they continue to attempt to call me.

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    March 10, 2026

    Hi ​@Anyapead,

     

    I’m really sorry to hear that you’re experiencing this, I understand how frustrating and worrying it can be.

     

    Unfortunately, this isn’t something we’re able to stop directly from our side. What we can recommend is changing your mobile number, which can help prevent further contact. Please note that there is a £25.00 charge for a number change.

     

    To arrange this, you’ll need to contact our Customer Service team via Live Chat, and they’ll be able to assist you further: https://www.idmobile.co.uk/live-chat.

     

    They’ll guide you through the process and make sure everything is handled as quickly as possible.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.