New Contributor

Has anyone actually received their Amazon reward?

Forum|Forum|3 months ago
May 12, 2026
3 replies
22 views

Been attempting to chase GiftCloud to no avail for my £38 voucher I should have received after signing up via MSE.

Generic email reply but no follow up. Have also tried via the Resolver website.

Has anyone had any success?

M

Michael Z

iD Mobile Employee

Hi @mcjules

Could you please advise what Giftcloud is stating in the emails you are receiving from them?

-Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

mcjulesAuthor

New Contributor

Hi Michael

The emails from GiftCloud are just generic auto replies.

Hi there,

Thanks for contacting Giftcloud. This is an automated message, so there is no need to reply to this email at this time.

While we usually aim to respond to emails within 48 hours, we're currently experiencing an unusually high volume of mail, so we hope you'll bear with us if we end up taking longer than normal to answer your query.

In the meantime, the answers to many common and uncommon queries are held in our online FAQs, which you can find here.

If you do find the answer to your query there, or if your query is otherwise resolved, please reply to this email with the word RESOLVED in the first line, and we’ll close the thread.

Kind regards,

The Giftcloud Team

M

Michael Z

iD Mobile Employee

Hi @mcjules

Thank you for the message.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.