Hi ​@Chris10 
 

Unfortunately we will not be able to help you with regards to your problem as we are also iD Mobile customers and we have no access to your account details.

Your best option is to contact the iD Mobile team to get to the bottom of this.
 

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

You can also contact iD Mobile via:-

Send a private message via their Socials (Facebook, X or Instagram)  
iD Mobile social media accounts:-

• Instagram: @idmobileuk
• Facebook: idmobileuk
• X (formerly Twitter): @iD_Mobile_UK

or email socialqueries@idmobile.co.uk.

Good Luck x

Hi ​@Chris10 

We did not have a tablet promotion with Samsung that ended in December. However, we did have a Chromebook Go included with a Samsung deal.

If this is the offer you are referring to, please follow the steps below.

Samsung Galaxy Chromebook Go | Samsung Galaxy S25 Series

Available between: 26/11/2025 - 17/12/2025

Step 1:

Purchase a Samsung Galaxy S25, Samsung Galaxy S25 Ultra, Samsung Galaxy S25 Edge or Samsung Galaxy S25 FE and claim a Samsung Galaxy Chromebook Go. Promotion runs between 26/11/2025 - 17/12/2025.

Step 2:

Claim must be made by 16/01/2026 23:59 at https://samsungoffers.claims/CPWchromebook

More information

All participants must claim within 30 days of purchase. Offer is non-transferable and there is no cash alternative. Maximum 1 Claim per Promotion Product purchase

If the purchase is returned, ‘Samsung Galaxy Chromebook Go’ must also be returned

-Michael Z