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Question

has my order been accepted

Forum|Forum|11 months ago
September 17, 2025
8 replies
2269 views

i placed an order 5 days ago i received an email saying

“ Success! You've placed your order with iD, and your order reference is.

Your order is now being processed, and we'll email you as soon as your item has been dispatched.

It can take up to 24 hours to process your order, so don't worry if you don't hear from us straight away. If you don't hear from us after 24 hours, feel free to get in touch.“

does this mean my contract has been accepted? the money has also came out of my bank

iD Mobile Employee

Hi there @sb2909, I’ve deleted your order number for your security from your post.

Was it an iPhone 17 pre-order, or a different device please?

Thanks,

Tyler

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sb2909Author

New Contributor

yes it was 17 pro pre order

sb2909Author

New Contributor

i would just like to know if my order has been accepted

iD Mobile Employee

Hi @sb2909

Where did you purchase this from?

Anika

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sb2909Author

New Contributor

your website

iD Mobile Employee

Hi @sb2909

Have you checked your spam/junk folder?

Anika

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sb2909Author

New Contributor

yes i have

iD Mobile Employee

Hi @sb2909

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Anika

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