has my order been accepted | iD Mobile Community
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Question

has my order been accepted

  • September 17, 2025
  • 8 replies
  • 750 views

i placed an order 5 days ago i received an email saying 

“ Success! You've placed your order with iD, and your order reference is.

Your order is now being processed, and we'll email you as soon as your item has been dispatched.

It can take up to 24 hours to process your order, so don't worry if you don't hear from us straight away. If you don't hear from us after 24 hours, feel free to get in touch.“

 

 

does this mean my contract has been accepted? the money has also came out of my bank 

8 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 17, 2025

Hi there ​@sb2909, I’ve deleted your order number for your security from your post.

 

Was it an iPhone 17 pre-order, or a different device please?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 17, 2025

yes it was 17 pro pre order 


  • Author
  • New Contributor
  • September 17, 2025

i would just like to know if my order has been accepted 


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  • iD Mobile Employee
  • September 17, 2025

Hi ​@sb2909 

 

Where did you purchase this from?

 

Anika


  • Author
  • New Contributor
  • September 17, 2025

your website 


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  • iD Mobile Employee
  • September 17, 2025

Hi ​@sb2909 

 

Have you checked your spam/junk folder?

 

Anika


  • Author
  • New Contributor
  • September 17, 2025

yes i have 


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  • iD Mobile Employee
  • September 17, 2025

Hi ​@sb2909 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Anika