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RYR
New Contributor
May 1, 2026
Solved

Hello, my phone with ID network keeps going to emergency calls only. To get it working again I unclick the mobile data and network icons then click them on again, this usually works. Please advise how to fix this issue.

  • May 1, 2026
  • 3 replies
  • 203 views

Hello, Honor 400 Life phone with ID network keeps going to emergency calls only. To get it working again I unclick the mobile data and network icons then click them on again, this usually works. Please advise how to fix this issue. 

    Best answer by Marquerita T

    Hi ​@RYR.

     

    Thank you for your post. I am sorry to hear you’re experiencing this. I can appreciate how frustrating it must be if your phone is dropping to “Emergency calls only”.

     

    As a first step, please try the following troubleshooting:

     

    Turn Airplane Mode ON for 30 seconds, then switch it OFF again
    Restart your phone
    Remove and reinsert the SIM card (if applicable)
    Check for any software updates on your device

     

    You can also try a network reset, which often helps resolve intermittent connection issues:

    On Android (including Honor devices):
    Open Settings, then tap General Management (or System depending on your device).
    Tap Reset, then select Reset network settings.

     

    If the issue continues after trying this, please contact us directly so we can review your account and investigate further for you: https://www.idmobile.co.uk/live-chat.

     

    We’ll be happy to help get this sorted.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    3 replies

    iD Mobile Employee
    Marquerita TAnswer
    iD Mobile Employee
    May 1, 2026

    Hi ​@RYR.

     

    Thank you for your post. I am sorry to hear you’re experiencing this. I can appreciate how frustrating it must be if your phone is dropping to “Emergency calls only”.

     

    As a first step, please try the following troubleshooting:

     

    Turn Airplane Mode ON for 30 seconds, then switch it OFF again
    Restart your phone
    Remove and reinsert the SIM card (if applicable)
    Check for any software updates on your device

     

    You can also try a network reset, which often helps resolve intermittent connection issues:

    On Android (including Honor devices):
    Open Settings, then tap General Management (or System depending on your device).
    Tap Reset, then select Reset network settings.

     

    If the issue continues after trying this, please contact us directly so we can review your account and investigate further for you: https://www.idmobile.co.uk/live-chat.

     

    We’ll be happy to help get this sorted.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    RYRAuthor
    New Contributor
    May 1, 2026

    Thank you this is very helpful, have already taken the first few steps. If issue persists then will try the other options. 

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    May 1, 2026

    Hi ​@RYR 

     

    Thank you for letting us know.

     

    If you need any further assistance, you can let us know. 

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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