Hello, Honor 400 Life phone with ID network keeps going to emergency calls only. To get it working again I unclick the mobile data and network icons then click them on again, this usually works. Please advise how to fix this issue.
Solved
Hello, my phone with ID network keeps going to emergency calls only. To get it working again I unclick the mobile data and network icons then click them on again, this usually works. Please advise how to fix this issue.
Best answer by Marquerita T
Hi
Thank you for your post. I am sorry to hear you’re experiencing this. I can appreciate how frustrating it must be if your phone is dropping to “Emergency calls only”.
As a first step, please try the following troubleshooting:
Turn Airplane Mode ON for 30 seconds, then switch it OFF again
Restart your phone
Remove and reinsert the SIM card (if applicable)
Check for any software updates on your device
You can also try a network reset, which often helps resolve intermittent connection issues:
On Android (including Honor devices):
Open Settings, then tap General Management (or System depending on your device).
Tap Reset, then select Reset network settings.
If the issue continues after trying this, please contact us directly so we can review your account and investigate further for you: https://www.idmobile.co.uk/live-chat.
We’ll be happy to help get this sorted.
Thanks,
Marquerita
The iD Mobile Team
Hi
Thank you for your post. I am sorry to hear you’re experiencing this. I can appreciate how frustrating it must be if your phone is dropping to “Emergency calls only”.
As a first step, please try the following troubleshooting:
Turn Airplane Mode ON for 30 seconds, then switch it OFF again
Restart your phone
Remove and reinsert the SIM card (if applicable)
Check for any software updates on your device
You can also try a network reset, which often helps resolve intermittent connection issues:
On Android (including Honor devices):
Open Settings, then tap General Management (or System depending on your device).
Tap Reset, then select Reset network settings.
If the issue continues after trying this, please contact us directly so we can review your account and investigate further for you: https://www.idmobile.co.uk/live-chat.
We’ll be happy to help get this sorted.
Thanks,
Marquerita
The iD Mobile Team
Thank you this is very helpful, have already taken the first few steps. If issue persists then will try the other options.
Hi
Thank you for letting us know.
If you need any further assistance, you can let us know.
Michael Z
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