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help

  • March 26, 2026
  • 1 reply
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S
Community Member

Hi good afternoon! I use Id network for last one year this march I need to upgrade last year when I joined id network I converted my number in this network but I was not received text message still know and know I want to continue this network after 21 march I need to upgrade this but when I trying they send me text code and I will not get any message plz solve my problem I m very struggle with out text massage current phone is { REMOVED } phone model is iPhone 8 Plus 

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • April 8, 2026

    Hi ​@Sunia ,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

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