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Community Member
ACB22
Community Member
May 31, 2026
Question

help! i ordered the wrong phone

  • May 31, 2026
  • 1 reply
  • 24 views

Can anyone help.  After much nagging from my daughter i went ahead and ordered her a new phone. 

However, I've accidentally ordered the wrong model. 

I can't get hold of anyone and I've had an email from DPD saying they're expecting delivery.

I really need to try and stop the order and get the right phone

      1 reply

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      June 2, 2026

      Hi ​@ACB22,

       

      We're sorry to hear that you've accidentally ordered the wrong phone.

       

      If you've already received a notification from DPD, it's likely that the order has progressed too far to be stopped before delivery.

       

      Once you receive the device, please contact our Live Chat team to arrange a return. They will be able to explain the returns process and, once the device has been returned and accepted, you'll be able to place an order for the correct model.

       

      You can contact the team here: https://www.idmobile.co.uk/live-chat

       

      We apologise for the inconvenience and hope you can get the right phone ordered as quickly as possible.

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media Team

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