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Question

HELP ! NEED TECH SUPPORT RE UNSUCCESSFUL PORT

  • June 11, 2026
  • 1 reply
  • 1 view
E
Community Member

Need advice from tech support as live chat has not helped. Port from id went to an already cancelled ee sim. Ive checked with Ee tech who confirm its not on their list as was sent to a cancelled sim.  I have referred back to id who have been unhelpful on live chat.

I basically just want id tech supporr to confirm which provider has my phone number and reissue pac so can allocate to correct sim. 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 11, 2026

    Hi ​@Echnic,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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