help needed calls and text greyed out after esim use | iD Mobile Community
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help needed calls and text greyed out after esim use

  • September 23, 2025
  • 3 replies
  • 21 views

Just back from Dubai & used esim. Since returning, my mobile plan is working but calls and texts are greyed out in sim manager and my phone is not accepting calls or texts. I'm not good with tech. Any help? 

3 replies

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  • iD Mobile Employee
  • September 23, 2025

Hi ​@Marieact 

 

Thank you for getting in touch. 

Can you please try a manual network reset via the handset settings?

 

Once completed, please try to make a call and let us know how you get on.

 

Thanks

 

Natalie 


  • Author
  • New Contributor
  • September 23, 2025

Thank you, all working again. Great help 👍 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 23, 2025

Fab, thanks for letting us know ​@Marieact  🙂