Help - not receiving verification codes via Text

Hi ​@H777 ,

I’m really sorry you’re having this issue, especially as it’s affecting access to your banking apps.
 

This is quite common after switching networks and is usually due to a partial port or messaging sync issue.
 

Please try the following:

• Restart your phone and reinsert the SIM
• Make sure your number is set correctly in Settings > Phone > My Number
• Turn Airplane Mode ON for 10 seconds, then OFF
• Ensure iMessage/RCS is turned off and back on (if applicable)
 

Important:

Verification (OTP) texts can sometimes be delayed after a number transfer, even if normal texts work.
 

If you’ve already tried these steps and it’s still not working, this will need to be escalated as a porting/SMS routing issue on our side.
 

Let us know.
 

Lamiya
 

Hi Lamiya,

Thanks for your response. I have tried this and still no luck. I would appreciate if you could escalate and get back to me as a matter of urgency.

Thanks 

Hannah 

Hi ​@H777 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z