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New Contributor
March 1, 2026
Solved

help please , imessage driving me mad

  • March 1, 2026
  • 7 replies
  • 80 views

Cannot get iMessage on and FaceTime only works with email not phone number. Have done the help pages many times but still won’t let me sign in to iMessage. Any suggestions ?

    Best answer by Twixxy99

    I followed every step and one said wait 24/48 hours and it seems to have sorted itself out this morning . 

    7 replies

    iD Mobile Employee
    March 2, 2026

    Hi ​@Twixxy99 

     

    Sorry to hear that iMessage is not working they why you want. Can you try the below please.

     

    I would kindly ask that you check the following for me:
     
    Please go into the phone settings so that you can change your number. Then go to "Phone", then "My Number". Please enter the correct number and use "+44" in place of the first "0" of your number.
     
    Now go to settings again and then "Messages". Make sure that the iMessages is turned on. Then go to "Send and Receive Number", and check if the correct number is selected.

     

    -Michael

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Twixxy99Author
    New Contributor
    March 2, 2026

    Thank you but I’ve tried that and still won’t work 

    iD Mobile Employee
    March 2, 2026

    Hi ​@Twixxy99 Can you please try the following as well.

     

    1. Go to Settings > Apps > Messages and turn off iMessage. 
    2. Go to Settings > Apps > FaceTime and turn off FaceTime. 
    3. Restart your iPhone. 
    4. Turn iMessage and FaceTime back on.

     

    ~Marquerita

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Twixxy99Author
    New Contributor
    March 2, 2026

    Hi, I’ve done all of that as followed the info on id page , iMessage will not turn on , FaceTime has but still cannot be used .

    Matthew T
    iD Mobile Employee
    iD Mobile Employee
    March 3, 2026

    @Twixxy99 -

    Have you followed all the steps in this article, including the more advanced steps? What Mobile Number shows in your Apple ID, Sign-In & Security? Thanks.

    iD Community Manager
    Twixxy99AuthorAnswer
    New Contributor
    March 3, 2026

    I followed every step and one said wait 24/48 hours and it seems to have sorted itself out this morning . 

    Matthew T
    iD Mobile Employee
    iD Mobile Employee
    March 3, 2026

    @Twixxy99 -

    Ah, great news! Glad you got it resolved.

    iD Community Manager