Help Required – Missing Official Invoice for Samsung Watch Claim | iD Mobile Community
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Help Required – Missing Official Invoice for Samsung Watch Claim

  • October 3, 2025
  • 10 replies
  • 84 views
BosM
Active Contributor
  • BosM
  • Active Contributor

Hello,

I recently switched from Three to iD Mobile and took out a plan with the Samsung Galaxy S25 FE, which was advertised with the Samsung Watch promotion. The switching process and receiving my phone went smoothly, but I have not received any official invoice or confirmation email that clearly states the phone model, device cost, contract details, or invoice number.

I have tried multiple times to claim the Samsung Watch by submitting all requested information (forms, photos of emails, phone box, IMEI numbers, purchase reference, phone numbers, etc.), but Samsung has rejected my claim each time. Their team has confirmed that they will only accept an official invoice or official confirmation email from iD Mobile that includes the necessary purchase details.

I have contacted iD Mobile several times via live chat to request this document, but unfortunately, each chat has been abandoned by advisors before I could even explain the situation. After repeated unsuccessful attempts, I am now reaching out here in the Community in the hope that someone from the iD Mobile team can kindly provide me with the official invoice or confirmation email I need.

The claim window with Samsung closes on 1st November, so I would be very grateful if this could be resolved as soon as possible so that I don’t miss out on the promotional offer.

Thank you in advance for your help.

Best regards,
Maria Bosco

 

    10 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • October 4, 2025

    Hi there ​@BosM, sorry to hear that. Would you like us to drop you a PM to see if we can get this for you?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    BosM
    Active Contributor
    • BosM
    • Author
    • Active Contributor
    • October 4, 2025

    Hi Tyler, 

    Thanks for your reply. What is a PM & can it help to get an official invoice showing the phone I've purchased ? 

    Kindest regards.

     

    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • October 5, 2025

    Hi ​@BosM,

    PM is a Private Message, please let us know and we can get some further information via PM and send the proof of purchase.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    BosM
    Active Contributor
    • BosM
    • Author
    • Active Contributor
    • October 8, 2025

    Hi Kash M,

    thanks for your reply, please send me the PM and proof of purchase so I can submit a new Samsung claim for the watch before end of October which is the deadline. 

    Grateful for the support

    Maria

    Z
    iD Mobile Employee
    Forum|alt.badge.img
    • Zubeida H
    • iD Mobile Employee
    • October 9, 2025

    Hi there ​@BosM,

    Please get in touch via our Socials (Facebook or X), Live Chat, Community or email us at socialqueries@idmobile.co.uk, outlining the details of your query, we would like the opportunity to put things right.

    Thank you,

    Zubeida.

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    BosM
    Active Contributor
    • BosM
    • Author
    • Active Contributor
    • October 9, 2025

    Hi ​@Kash M ​@Tyler C ​@Zubeida H,

    please read the message posted by me at the beginning where I explain to have attempted the live chat multiple times over different days and it was abandoned multiple times. I was then directed to ask in the community as now, so do you suggest that emailing socialqueries I can finally get the device proof of purchase requested by Samsung ? 
    do you have a phone line please or only email and social medias.

     

    thanks 

     

     

     

    BosM
    Active Contributor
    • BosM
    • Author
    • Active Contributor
    • October 9, 2025

    Hi there ​@BosM, sorry to hear that. Would you like us to drop you a PM to see if we can get this for you?

     

    Thanks,

    Tyler

    Hi Tyler, Please could you drop the Pm with the invoice? Thanks 

    BosM
    Active Contributor
    • BosM
    • Author
    • Active Contributor
    • October 9, 2025

    Hi there ​@BosM, sorry to hear that. Would you like us to drop you a PM to see if we can get this for you?

     

    Thanks,

    Tyler

    Hi Tyler, Please could you drop the Pm with the invoice?

    Hi ​@BosM,

    PM is a Private Message, please let us know and we can get some further information via PM and send the proof of purchase.

     

    Kash

    Hi Kash, 

    please send me the proof of purchase.

    Thanks 

    BosM
    Active Contributor
    • BosM
    • Author
    • Active Contributor
    • October 9, 2025

    Hi there ​@BosM,

    Please get in touch via our Socials (Facebook or X), Live Chat, Community or email us at socialqueries@idmobile.co.uk, outlining the details of your query, we would like the opportunity to put things right.

    Thank you,

    Zubeida.

     

    Hi Zubeida, there are currently 2 new live chats started and as explained in the above message ‘chats are abandoned without service’. I have sent the email to social queries too. Thanks

    L
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Lamiya C
    • iD Mobile Employee
    • October 10, 2025

    Hi there ​@BosM,

    I am so sorry for the experience you had received. I would like to let you know that I’ve sent you a direct message to assist further with your query.
    Please check your inbox when you get a moment. If you need additional support, you’re also welcome to reach out via our Live Chat, Socials (Facebook or X), Community Forum, or email us at socialqueries@idmobile.co.uk.
    We’re here to help and would love the opportunity to make things right.

    Thank you,
    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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