I am coming or have come to the of my contract, logged in and couldn’t find end date although upgrades were offered. I want to change to sim only, phoned the number mentioned in previous comments only to find a loop! I then logged in on my PC, found sim only product which I purchased, ESIM came along on my mobile so I used the QRcode which gave me another phone number? What I want is to keep my existing number with ID and be sure that the monthly DD of the previous contract is stopped so my help would be great fully accepted.
Solved
Help to align esim to my ID profile and keep number
Best answer by Gemma M
Hi
I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.
Once connected, simply explain your request and an advisor will assist you further.
Thank you for your understanding.
Regards,
Gemma M
The iD Mobile Social Media Team
+11Hi
I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.
Once connected, simply explain your request and an advisor will assist you further.
Thank you for your understanding.
Regards,
Gemma M
The iD Mobile Social Media Team
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