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New Contributor
October 1, 2025
Question

Help with complaints procedure

  • October 1, 2025
  • 4 replies
  • 52 views

I want to make a complaint to ID mobile but am unable to do so as I do not have the mobile phone number which is required for the complaints form and for a phone call. I do not have the number as the account was set up fraudulently with my bank details. 

    4 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    October 2, 2025

    Hi ​@Info2  I am very sorry to hear this, and we can certainly help you with this from here.

    I can see that you have already sent us a message so we will reply there.

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Info2Author
    New Contributor
    October 2, 2025

    Thank you. I am just going out so won’t be able to respond for a while. 

    Info2Author
    New Contributor
    October 2, 2025

    Hello. A phone contract was taken out with you without my knowledge or consent using my bank details. I do not have the phone number or any access to the account. I have had no communication from ID mobile but have now been contacted by debt collectors. Please can you advise me of the best course of action. I have a crime number. Thanks 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    October 2, 2025

    Hi there ​@Info2, sorry to hear that. 

     

    Have you received a letter or email from us at all?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.