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Question

Help with switch from Vodafone to id

  • May 6, 2026
  • 1 reply
  • 8 views
0
Community Member

I gave my PAC to id mobile and the switch is meant to happen today but I've received text messages from Vodafone on my new id mobile SIM saying it looks like I'vechanged my SIM and thanking me for this, that and the other. My id mobile account on the app shows my 'new' id mobile number that should be changed to my old one using the PAC. 

 

Can anyone advise what has gone wrong?

 

Thank you

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 6, 2026

    Hi ​@0Ladybird78,

     

    've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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