help wrong phone ordered | iD Mobile Community
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Question

help wrong phone ordered

  • December 18, 2025
  • 1 reply
  • 13 views
Leanne Coulter
Community Member

Hi weve just had a phone delivered and it’s not what i was suppose to order how do i get in touch to send it back and get what is needed

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+1
    • Marquerita T
    • iD Mobile Employee
    • December 18, 2025

    Hi ​@Leanne Coulter Thank you for getting in touch. I’m sorry to hear that the phone you received isn’t what you ordered. To get this sorted please contact us directly via our Socials (Facebook or instagram), Live Chat, Community private chat via;  https://community.idmobile.co.uk/inbox/overview or email us at socialqueries@idmobile.co.uk, so we can investigate further. 

     

    ~Marquerita

     

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