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Community Member
May 25, 2026
Question

How can I make a call to Ireland?

  • May 25, 2026
  • 1 reply
  • 68 views

I need to call the Irish passport office but can’t because I need to add money to my account?? This is the number I need to call: 00 353 1568 3338

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 26, 2026

    Hi ​@LScott96,

     

    Thanks for getting in touch.

     

     The number 00 353 1 568 3338 is an international call to Ireland, so your standard UK allowances would not normally cover this and you’d need available spend outside your included allowance. International calls from the UK are charged separately. Calls to Irish landlines are currently charged at £0.07 per minute on Pay Monthly as per our website (https://www.idmobile.co.uk/help-and-support/international-and-roaming-charges).

     

    To make the call, you’ll likely need to increase your bill cap:

     

    Open the iD Mobile app or sign in online
    Go to My Services
    Select Bill Cap
    Increase the amount to allow international usage
    Save the changes and then try the call again

     

    Once updated, give it a few minutes and try calling again.

     

    We hope this helps and that you’re able to get through to the passport office.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media

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