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Question

How can we make the switch to ID mobile sooner than the scheduled "switch" date?

  • August 20, 2025
  • 3 replies
  • 100 views
E
New Contributor

I received my new ID Mobile sim card and have provided the PAC number and chosen the first date available to make the switch to the network.  I need to complete the switch tomorrow (21st August) not 22nd August so is it possible to speak to ID mobile direct and arrange the switch tomorrow? I thought the switch would happen when I inserted the sim but that was not the case. Thank you

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 22, 2025

    Hey there ​@ellouise123, as we’re only just seeing this now, we hope all is sorted. We wouldn’t have been able to bring the switch forward at the time you contacted us anyway, as we’d have needed 48-hours notice.

     

    Thanks,

    Tyler

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    E
    New Contributor
    • ellouise123
    • Author
    • New Contributor
    • August 23, 2025

    I used the live chat and got the same answer from a very helpful colleague the day after I posted here. 

    We thought we could do a same day switch but understand it's 36-48 hours. 

    Thanks for your comment.

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • August 26, 2025

    Hi ​@ellouise123,

    Glad to hear that it is resolved.

    If you require further assistance, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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