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How do I Activate my account after a month now

  • September 12, 2025
  • 1 reply
  • 9 views
I
Community Member

I have had my sim and transfered my number for over a month now. I received a email saying I can look at the statement but whan I log in, I get to the part that tells me I am logged in I just need to add my number but then I get a message informing me that isn't right and this is after a month of trying. Any ideas? 

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 13, 2025

    Hey there ​@Iainpalmer, are you also entering the correct email and date of birth?

     

    Had you already registered the account?

     

    Thanks,

    Tyler

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