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Community Member
AlmaA123
Community Member
June 12, 2026
Question

how do i buy a new plan in addition to the one i already have for my daughter?

  • June 12, 2026
  • 1 reply
  • 20 views

My daughter has a plan that I pay for. In addition I’d like to get a plan for myself and my other daughter. How do I do that from the app as I can only see an option to upgrade? And if not from the app, how? 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 13, 2026

    Hi ​@AlmaA123,

     

    If you're looking to take out new plans for yourself and your other daughter, you'll need to place new orders rather than upgrade your existing account.

     

    You can do this by visiting our website and selecting the plans or handsets you'd like: https://www.idmobile.co.uk/

     

     

    The iD Mobile app only allows you to manage and upgrade existing plans, so new plans can't be purchased through the app.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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