Hi ​@Alister ,

 

I understand that changing your address is important, and I’m sorry for the frustration caused by not being able to do it easily via the app. To update your address, please try the following steps:
 

iD Mobile app: Open the app, go to Account Settings > Personal Details > Address, and check if there is an “Edit” or “Update” option.

Online account: Log in at the iD Mobile website and navigate to My Account > Personal Details. Look for an option to update your address.

If the above isn’t available: Some accounts may require verification before updating the address. In this case, please contact iD Mobile support via Live Chat or call to have your address updated securely.

If you unable to access, let us know and we will contact you. 

Lamiya

Thanks for the reply. There is no option for" Personal details" in the accounts section. It's sorted now tho I was not seeing the little pencil in the view your accounts menu. 

Hi ​@Alister 

You can easily update your billing address by following the steps below:

How to Update Your Address in the iD Mobile App

Open the iD Mobile app on your phone and log in.

Tap “View your plans.”

Next to the plan you’d like to update, tap the green pencil (edit) icon.

Scroll down to the “Billing address” section and tap the green pencil icon there.

Enter your new address details.

Tap Save.

You’ll receive an 8-digit security code via SMS — simply enter this in the app when prompted.

Tap Done to complete the update.

That’s it! Your billing address should now be successfully updated on your plan.

Michael Z