Community Member

how do i change my number from id to id? i tried pac, it doesn't work.

Forum|Forum|6 months ago
February 2, 2026
2 replies
140 views

Hi.

How do I move my number from id to id. I didn't update, because I got a cheaper contract with you trough someone else. Which is strange. Been with you over 2 years and you cant offer me cheaper update than a 3rd party but what ever. I tried pac, it didn't work I added my new contract to this account.

Ps. Why do I need to create a new account for id community? I have account and I have and app, and i still have to create another account to get in touch with you.

Thanks

WelshPaul

Platinum  Contributor

You can’t port or transfer a mobile number between two iD Mobile accounts. Instead, you’ll need to port out to another network and then port it back.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gemma M

iD Mobile Employee

Hi @Sandris2k11,

As mentioned by @WelshPaul, iD Mobile do not support internal number transfers, our system doesn’t allow us to transfer numbers internally between iD Mobile accounts. However, you can transfer your number to or from another network. The only way to keep your existing number with us is by upgrading your current contract, this will move you onto a new plan while keeping your number the same.

We usually recommend returning the new plan and upgrading on the current to ensure that there are no issues in the future.

Regards,

Gemma

iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.