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New Contributor
April 5, 2026
Question

how do i get my rewards account unlocked?

  • April 5, 2026
  • 4 replies
  • 36 views

I've put in the wrong access code and now my id rewards account is locked. But no way I can see to contact support to get it unlocked. 

 

Does anyone have any ideas? 

Thanks

    4 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 5, 2026

    Hi ​@Smb3,

     

    Thanks for your message! I just want to clarify something first, iD Mobile doesn’t have an “iD Rewards” account as part of our services, so it sounds like there might be some confusion with another service or app.

     

    Could you explain a bit more about the account you’re trying to access? Knowing which platform or provider it’s with will help us guide you better.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Smb3Author
    New Contributor
    April 5, 2026

    Hello, thank you for the reply.  its the account that has the refer a friend rewards money in it. It was called id mobile rewards on the email. 

    Smb3Author
    New Contributor
    April 5, 2026

    Thank you for the reply. Its the account with the rewards money from refer a friend in it. It said id mobile rewards on the email.  But I inputted a wrong access code so now it says its locked

    iD Mobile Employee
    April 6, 2026

    Hi ​@Smb3 

     

    Could you try using the “Forgot Password” option on the Refer a Friend portal to see if you’re able to log in?

     

    https://wallet.aklamio.com/en#route=forgot_password

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.