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Question

how do i get proof of purchase

  • June 8, 2026
  • 3 replies
  • 27 views

I have been signed out from my iphone and with out the recipt i cant sign in to phone to use it as front screen is locked to owner 

3 replies

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • June 9, 2026

Hi ​@Ruby786

 

I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

 

Owethu

 


  • Author
  • New Contributor
  • June 12, 2026

IDMOBILE HAVE SENT ME 3 PROOF OF PURCHASED AND ALL WITH ERRORS IPHONE HAS REJECTED ACTIVATION LOCK DUE TO YOUR COMPANY MISTAKES THE ID STORE ADDRESS SAYS SOUTHAMPTON BUT INFACT IS IN SATFORD ON ONE AND SECOND ONE MY CONTRACT DATE IS WRONG AND IN THE OTHER THE LETTER IS ADDRESSED TO ME BUT SAYS DEAR MARTIN


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 13, 2026

Hi ​@Ruby786,

 

We are so sorry to hear of this, I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

We'll speak to you there.

 

Thanks,

 

Gemma M
The iD Mobile Social Media Team