Skip to main content
Craig Watt
Community Member
Community Member
February 27, 2026
Question

How do i make sure my free gift is coming

  • February 27, 2026
  • 1 reply
  • 20 views

I believe i have claimed my free gift that was supposed to come with my phone upgrade, I have not had any response to say this has been ordered. Is this normal? 

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    February 28, 2026

    Hi ​@Craig Watt ,

     

    I’m really sorry for the concern, for iD Mobile, it is normal not to receive immediate confirmation after claiming a free promotional gift.
    Gifts are usually processed and dispatched by the reward fulfilment partner after eligibility is verified, which can take some time.
     

    Please check your email (including spam/junk) for confirmation from the reward provider.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.